The short version: MotioCue collects only what's needed to coordinate your household's movements. We don't sell your data. We don't track drivers continuously. Location is captured only when a driver taps "Reached." Drivers control their own status.
01 Who we are
MotioCue is a household vehicle and movement coordination application operated by MotioCue ("we," "us," or "our"). Our registered contact email is hello@motiocue.com. This Privacy Policy explains how we collect, use, and protect information when you use our mobile application and related services.
02 What data we collect
We collect the minimum data necessary to provide the service:
- Phone number: Used for authentication via one-time passcode (OTP). We do not store your phone number on our servers beyond what Firebase Authentication requires.
- Name and initials: Provided by you when setting up your household profile. Used for display within your household only.
- Gender pronoun preference: Optional. Used only to display correct pronouns ("He/She/They") in trip notifications within your household.
- Trip data: Pickup and drop locations, scheduled times, trip type, and status. Stored in your household's private Firestore collection.
- Location coordinates (GPS): Captured at the specific moment a driver taps "Reached." Not captured continuously. See Section 4.
- Device FCM token: Used to send push notifications to your device. Rotated automatically and never shared outside Firebase.
- App usage data: Basic analytics through Firebase Analytics to understand feature usage and improve the product.
03 How we use your data
We use the data we collect exclusively to:
- Authenticate you and maintain your session securely
- Display real-time household movement information to authorised members
- Send push notifications for trip requests, status updates, and reminders
- Build and maintain your household's location library from GPS events
- Generate your professional trip log as a driver
- Improve app performance and fix bugs through anonymised analytics
We do not use your data for advertising. We do not build profiles for third-party marketing. We do not sell your data to any party.
04 Location data
MotioCue does not track driver location continuously. Location is captured at a single point in time — when a driver explicitly taps the "Reached" button. This is by design and will not change.
When a driver taps "Reached," the device's GPS coordinates at that moment are stored in the trip record. These coordinates are:
- Visible to household members and the driver
- Used to improve the accuracy of your household's saved location library
- Never shared outside your household
- Never used for background tracking
When a trip is cancelled, the driver's location at the moment of cancellation is stored in the cancellation record. This is used only to provide context to the household about where the driver was when the trip was cancelled.
Navigation (getting from A to B) is handled by deep linking to Google Maps or Apple Maps on the driver's device. MotioCue does not access the route taken or any navigation data.
05 Data sharing
Your data is shared only within your household and with the following infrastructure providers who process data on our behalf:
- Google Firebase (Firestore, Auth, FCM): Our backend database, authentication, and notification infrastructure. Firebase processes data in accordance with Google's Privacy Policy. Data is stored in us-central1 (Iowa, USA).
- Google Firebase Analytics: Anonymised usage analytics. No personally identifiable information is included.
We do not share your data with advertisers, data brokers, or any third party for commercial purposes. We may disclose data if required by law or to protect the safety of our users.
06 Data retention
- Active account: Data is retained as long as your household account is active.
- Trip records: Retained indefinitely as part of your household history and driver professional records, unless you request deletion.
- Deleted accounts: On account deletion, all household data including members, drivers, vehicles, trips, and locations is permanently deleted within 30 days.
- Temp driver records: Automatically expired after the driver's access period ends. Trip history involving temp drivers is retained as part of the household trip log.
07 Your rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request that inaccurate data be corrected.
- Deletion: Request deletion of your account and all associated data.
- Portability: Request your data in a portable format.
- Objection: Object to certain types of processing.
To exercise any of these rights, contact us at hello@motiocue.com. We will respond within 30 days.
If you are in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.
08 Children
MotioCue is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.
Household members under 13 may appear in trip records (as passengers being picked up or dropped), but they do not have their own accounts and no personal data about them is collected by the app.
09 Security
We take reasonable measures to protect your data:
- Authentication via Firebase phone OTP — no passwords stored
- PIN stored as a SHA-256 hash in your device's secure enclave — never transmitted
- All data in transit encrypted via HTTPS/TLS
- Firestore security rules enforce strict household isolation — no user can access another household's data
- Driver access to trip data is restricted — drivers can only update status fields on their own trips
No system is perfectly secure. If you discover a security vulnerability, please contact us immediately at hello@motiocue.com.
10 Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you through the app or by email. Your continued use of MotioCue after changes are posted constitutes acceptance of the updated policy.